Customer satisfaction is important to us. If a purchase does not meet expectations, eligible items may be returned within 7 days of the delivery date, subject to the conditions outlined below.
Returns are accepted within 7 calendar days from the date the order is delivered. Requests submitted after the 7-day period may not qualify for a return, refund, or exchange.
To qualify for a return, products must:
Be unused and in their original condition.
Include all original packaging, accessories, manuals, and tags (if applicable).
Show no signs of damage caused by misuse, alteration, or improper handling.
Be accompanied by proof of purchase or order confirmation.
For hygiene, safety, and product integrity reasons, certain items may not be eligible for return, including:
Personal care products that have been opened or used.
Products marked as final sale or non-returnable.
Items damaged due to customer misuse or improper handling.
Products returned without original packaging or essential components.
If an item arrives damaged, defective, or different from the item ordered, notification should be provided within 48 hours of delivery. Supporting photos may be requested to help process the claim quickly.
Once a returned item is received and inspected, the return request will be reviewed. If approved, a refund will be issued to the original payment method used during purchase.
Please note:
Processing times may vary depending on the payment provider or financial institution.
Shipping charges are generally non-refundable unless the return is due to an error on our part or a defective product.
Eligible products may be exchanged for the same item if available in stock. Exchange requests are subject to product availability at the time the request is processed.
Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Secure packaging is recommended to prevent damage during transit.
For assistance with returns, refunds, or exchanges, please contact our customer support team with your order number and details of the request. Our team will be happy to assist and provide further instructions.
Thank you for shopping with Tofik Ul Islam LLC. We appreciate your trust and strive to provide a positive shopping experience with every order.